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Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, Sheila Heen

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Product Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

* Decipher the underlying structure of every difficult conversation
* Start a conversation without defensiveness
* Listen for the meaning of what is not said
* Stay balanced in the face of attacks and accusations
* Move from emotion to productive problem solving


ASIN B004CR6ALA
Amazon Sales Rank 15,260
Released 11/02/2010
Main Category Kindle Edition
Group eBooks
Publisher Penguin Books
Studio Penguin Books
Brand Penguin Books
Manufacturer Penguin Books
Foreword(s) Roger Fisher
Language(s) English (Published)
Adult Product? No

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